Shipping and Returns

Shipping & Return Policy

SHIPPING

We ship orders every Monday through Friday using standard shipping services. Orders are delivered usually within in 7 days once shipped. Expedited shipping options can be selected when available. Once your package ships, we will send an email with a link to track it.

CUSTOMER SERVICE

If you have any questions about your order, please contact us at support@cocotopia.com.

Please review the checkout page before you submit your order for the shipping methods available for your items. We will arrange for shipment of the products to you in accordance with the applicable method selected. You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

CREDIT CARD FAILURE

There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 9:00 AM-4:00 PM CST at support@cocotopia.com Please provide them with any error messages you may have received.

CANCELLING ORDERS

To cancel your order, please contact Customer Service, Monday through Friday at support@cocotopia.com on the day that you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.

SHIPPING DESTINATIONS

We currently ship only to destinations within the contiguous United States. We do not ship to Hawaii or Alaska.

TAXES

By law, we must charge sales tax in all states where we have a business presence.

 

REFUNDS + RETURNS

We can't wait for you to try COCOTOPIA Chocolate Truffles and let us you know what you think. We're confident that you'll love COCOTOPIA chocolate truffles as much as we do. However, if you aren't completely happy with your order, send us an email within 3 days of receiving your order and we will refund your order within 3-5 business days. Please note that refunds make take up 5-7 business days to process.

 REQUEST A REFUND/RETURN IN 3 EASY STEPS:

  1. SEND AN EMAIL: Send us an email with your full nameand order #
  2. SNAP A PHOTO: Include photos of the product including open-end and unopened product/packaging. 
  3. BE REAL: Let us know what you liked and didn't like about our gummies. We're new and always looking to improve, so we welcome the feedback.

SHIPPING ERRORS AND DISCREPANCIES:

  1. QUANTITY DISCREPANCY: Partial refunds will be issued for the number of items not received. This circumstance will not be eligible for return or a full refund.
  2. WRONG ITEM(S) RECEIVED: If you do not receive the item(s) ordered, please contact us through your order number with the details of the item(s) received. Depending on the item, we may authorize you to keep or discard said items for a full refund. Otherwise, we will issue a UPS Paid Return Label to return the mis-shipped items for a full refund.
  3. GOODS DAMAGED DURING TRANSIT: If your item(s) arrive damaged, please do not discard until written authorization is received by a CPG.IO customer service rep. Any order received as damaged, requires image(s) of both the shipping carton and the product. Once the images are received, we will ship you a replacement or issue the appropriate refund. You may also refuse delivery on the spot if damages are clearly visible in which you will need to contact us about refusal of shipment so we can proceed with a full refund on the order.
  4. SHIPMENTS RECEIVED BACK BY SELLER: CPG.IO: Any order that is received back by CPG.IO as “Return to Sender” due to any of the items below will be on hold until an updated address is provided. The Customer will be responsible for any additional shipping charges incurred. Correct billing and shipping information relies solely on the buyer. We are unable to make any changes once we receive the order. Therefore, please verify that all your information is correct prior to finalizing your order.
    1. Bad Address
    2. Moved-Unable to Forward
    3. Unknown

PRODUCT QUERIES

If you would like information about Artisan Confections Company and COCOTOPIA products, please email us at support@cocotopia.com